How do I file a GuardPlus Promise claim?

ACCIDENTS HAPPEN, BUT DON'T WORRY, GADGET GUARD HAS YOUR BACK WITH OUR GUARDPLUS PROMISE BECAUSE YOU REGISTERED WITHIN 30 DAYS OF PURCHASE

What do I do if my device screen breaks while being protected by GuardPlus Promise?

*Please note that if you did not register your product at www.gadgetguard.com within the registration period defined on your packaging, you will not be able to file a claim.

1. Do not remove your Guard from your device.
2. Login to your account at www.GadgetGuard.com and click on "View Registered Products".
3. On the right side of the registered Black Ice+ product, for which you wish to file a claim, you will see a blue "File a Claim" button.    
4. Click on the "File a Claim" button.
5. You will then receive instructions to proceed based on your individual registered product.

If you have any questions, please contact us at [e-mail], and we will be happy to help!  We do our best to respond within 48 business hours.

 Are there restrictions on where I can get my screen repaired?

• No. You can have your screen repaired at the location of your choice. You can also choose to have your device repaired at one of our partner locations, those locations can be found here https://www.gadgetguard.com/repair-locations. 
  
  

Where do I email my receipt when my repair is complete?

• Please follow the instructions listed in the e-mail received when you started your claim. If the e-mail is not available, please reach out to Customer Support at [e-mail], with your claim number and receipt attached.  

How many claims can I make?

• You can make one Limited Phone Screen Claim with each GuardPlus Promise product purchased. 
• Once you have used the one claim included with your GuardPlus Promise product a new guard must be purchased and registered with the new PIN in order to have the Guardplus Promise again. 

 

What do I do if my Guard breaks but my device screen is undamaged?

• Please click here for instructions on how to request a warranty replacement.

Please visit the following links for additional information:

• https://www.gadgetguard.com/bie-claim

http://www.gadgetguard.com/limited-warranty


Have more questions? Reach out to our Customer Support Team via email at [e-mail] they will get back to you within 72 business hours. 

or 

Reach out to them via live chat Monday - Friday 9 AM - 5 PM Mountain time by clicking here: https://www.gadgetguard.com/customer-service then choosing "Live Chat"